We are absolutely committed to ensuring that our customers are treated fairly and that all members of staff understand what this means when it comes to how we behave in all our business dealings. A copy of our Treating Customers Fairly (TCF) Policy can be found here. Every customer is given a copy of this when they first sign up as clients.
We hope that you will never has cause to complain about our service. However, if something does go wrong, please tell us so we can investigate and find out if something has gone wrong. A copy of our complaints process can be found here.
We abide by our own Code of Ethics which ensure that you always get the best advice for you regardless of the commission we may earn. You can view our Code of Ethics here